shanta
06-13-2003, 08:12 AM
When contemplating whether you should go with Iforged or HRE, you need not only think about price. What you really need to think about is Quality of Service (QOS).
My one and only complaint about my dealings with Iforged is QOS. It took me 4 months to receive my wheels, but that really didn’t bother me. What really bothered me was that in those 4 months Iforged never called me to give me an update on the status of my wheels, I had to call them, and when I did call them I received nothing but lies.
On one instance I was told my wheels were finished and getting clear coated and would be sent out by the end of the week. Well two weeks have come and gone and still no wheels and no phone call/voice mail/e-mail. So I called up Vincent Wong at Iforged and got his voicemail and left a message. I then proceeded to send an e-mail to Vincent because I know voice response is very slow. In my e-mail I asked very simply “What happened, I didn’t receive my wheels yet”. Vincent replied “We are waiting for the materials to finish building your wheels”. I reply back “Two weeks ago you told me that my wheels were finished and getting clear coated, and now you are telling me that they are not even built yet. What gives?” At this point Vincent does not reply back.
Another instance is when Iforged (Vincent) quoted me a price and wouldn’t live up to it. The first time this happen, I will say shame on me because I accidentally deleted the e-mail that had the price that Vincent quoted me, so I took the wrap for this one, because Vincent said he doesn’t save his sent e-mails (though I have since caught him in a lie, because he does save his sent e-mails). This has a learning experience for me so I immediately had Vincent e-mail and fax me a written quote, minus shipping. I am glad I did this because once my wheels were done, Vincent again had a memory lapse and tried to over charge me again, but this time I had the written quote he sent me and he had no choice but to give me the price he quoted.
Overall, I am very happen with my wheels from Iforged, but I cannot say the same about their service.
I will end by saying this; I got what I paid for (wheels and nothing else)!
My one and only complaint about my dealings with Iforged is QOS. It took me 4 months to receive my wheels, but that really didn’t bother me. What really bothered me was that in those 4 months Iforged never called me to give me an update on the status of my wheels, I had to call them, and when I did call them I received nothing but lies.
On one instance I was told my wheels were finished and getting clear coated and would be sent out by the end of the week. Well two weeks have come and gone and still no wheels and no phone call/voice mail/e-mail. So I called up Vincent Wong at Iforged and got his voicemail and left a message. I then proceeded to send an e-mail to Vincent because I know voice response is very slow. In my e-mail I asked very simply “What happened, I didn’t receive my wheels yet”. Vincent replied “We are waiting for the materials to finish building your wheels”. I reply back “Two weeks ago you told me that my wheels were finished and getting clear coated, and now you are telling me that they are not even built yet. What gives?” At this point Vincent does not reply back.
Another instance is when Iforged (Vincent) quoted me a price and wouldn’t live up to it. The first time this happen, I will say shame on me because I accidentally deleted the e-mail that had the price that Vincent quoted me, so I took the wrap for this one, because Vincent said he doesn’t save his sent e-mails (though I have since caught him in a lie, because he does save his sent e-mails). This has a learning experience for me so I immediately had Vincent e-mail and fax me a written quote, minus shipping. I am glad I did this because once my wheels were done, Vincent again had a memory lapse and tried to over charge me again, but this time I had the written quote he sent me and he had no choice but to give me the price he quoted.
Overall, I am very happen with my wheels from Iforged, but I cannot say the same about their service.
I will end by saying this; I got what I paid for (wheels and nothing else)!